Support

Below is a list of frequently asked technical questions. If one of these items does not solve your issue, please contact us and a technical support member will respond as quickly as possible.

Login failed

Please follow the following steps if you are having difficulty logging in to the site:

  • Step 1: Try again. Please ensure that you have typed your email address correctly and try again.
  • Step 2: Register. All users must register to gain full access to the website.
  • Step 3: Contact us. If you are continuing to have difficulty, please contact us.

The training window will not open

If you are unable to view the training window, you may need to disable "ad" or "pop-up" blocking.

How to disable pop-ups on this site only:

Option 1

  • Open Internet Explorer.
  • On the Tools menu, point to Pop-up Blocker, and then click on the Pop-up Blocker settings.
  • Type the address (URL) of the site in the ‘address of Web site to allow’ box, and click ‘Add.’

Option 2

  • If you have a yellow bar at the top of your screen, click the yellow bar.
  • Click ‘Always Allow Pop-ups from This Site.’

How to disable Pop-ups on all sites:

  • Click ‘Always Allow Pop-ups from This Site.’
  • Open Internet Explorer.
  • On the Tools menu, point to Pop-up Blocker, and then click on ‘Turn off Pop-up Blocker.’

The training window is open, but I am unable to view the slides.

If the training page succeeds in launching, but you receive an empty window, you most likely need the latest Flash Player for your browser.

It is an extremely fast and simple download that you can find at the following web address: http://www.adobe.com/products/flashplayer. Simply click the Download Now button at the top of the page and follow the instructions.